Terms And Conditions

Gardeners Harold Wood Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Harold Wood to residential and commercial clients. By making a booking, accepting a quotation, or allowing our team to start work at your property, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company, or organisation requesting services from Gardeners Harold Wood.

Services means any gardening, garden maintenance, soft landscaping, clearance, or related work provided by Gardeners Harold Wood.

Property means the outdoor or garden area at which the Services are to be carried out.

Agreement means the contract between Gardeners Harold Wood and the Client, formed in accordance with these Terms and Conditions.

2. Scope of Services

Gardeners Harold Wood offers general garden maintenance, lawn care, hedge trimming, pruning, planting, seasonal tidy ups, garden clearance, and other related services as agreed with the Client. The specific scope, frequency, and duration of the Services will be set out in a quotation, booking confirmation, or ongoing service schedule.

Any additional work requested by the Client that falls outside the agreed scope may be subject to separate charges and timing, and will only be carried out once confirmed by Gardeners Harold Wood.

3. Booking Process and Quotations

3.1 Initial enquiry

The Client may request a quotation or make a booking by contacting Gardeners Harold Wood through its usual enquiry channels. At the time of enquiry, the Client should provide accurate information about the Property, its size, access, and the type of Services required.

3.2 Site visit and assessment

For certain types of work, Gardeners Harold Wood may recommend or require a site visit in order to assess the Property and confirm the nature of the Services. Where a site visit is necessary, an appointment will be arranged at a mutually convenient time.

3.3 Quotations

Any quotation issued by Gardeners Harold Wood is based on the information provided by the Client and or observed during a site visit. Quotations may be issued as fixed price, hourly rate, or a combination of both, depending on the nature of the Services.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. Gardeners Harold Wood reserves the right to amend or withdraw a quotation if the information on which it was based is found to be inaccurate or if conditions at the Property have materially changed.

3.4 Acceptance and formation of Agreement

An Agreement is formed when the Client confirms acceptance of the quotation or booking details, whether in writing or verbally, or when the Client allows Gardeners Harold Wood to commence work at the Property. Once an Agreement is formed, these Terms and Conditions apply.

3.5 Regular maintenance bookings

Where the Services are to be provided on a regular or recurring basis, such as weekly, fortnightly, or monthly visits, the schedule will be agreed in advance. Gardeners Harold Wood will use reasonable efforts to attend on the agreed dates and times, subject to weather conditions, staffing, and other operational factors.

4. Client Responsibilities and Access

The Client must ensure that Gardeners Harold Wood has safe and reasonable access to the Property at the times agreed for the Services. This includes providing access through gates, side entrances, communal areas, or other points of entry as required.

The Client is responsible for securing pets, unlocking gates, and removing any obstacles that may prevent or delay the provision of the Services. If access cannot be gained, or if the work cannot be safely carried out due to the condition of the Property or the presence of hazards, Gardeners Harold Wood may charge a call out or cancellation fee.

The Client should also inform Gardeners Harold Wood of any underground cables, pipes, irrigation systems, or other hidden services that may be affected by gardening work. Gardeners Harold Wood cannot be held liable for damage to such items that have not been clearly identified in advance by the Client.

5. Health, Safety, and Site Conditions

Gardeners Harold Wood is committed to maintaining high standards of health and safety. The Client agrees not to request or insist upon any work that would put Gardeners Harold Wood staff, the Client, or any third party at risk.

Gardeners Harold Wood reserves the right to suspend or refuse to carry out Services where the Property is considered unsafe, where weather conditions make the work impracticable, or where there are health risks such as contamination or hazardous materials.

6. Pricing, Payments, and Invoicing

6.1 Pricing

Prices are based on the nature, complexity, and duration of the Services, as well as travel distance and any materials or waste disposal required. Prices will be communicated to the Client in advance via quotation or booking confirmation.

6.2 Deposits

For larger jobs or work requiring materials to be purchased in advance, Gardeners Harold Wood may request a deposit before commencing the Services. The amount and payment terms for any deposit will be specified at the time of booking.

6.3 Payment terms

Unless otherwise agreed, payment for one off or ad hoc Services is due on completion of the work. For regular maintenance Services, payment terms may be weekly, fortnightly, monthly, or as otherwise agreed in writing.

Gardeners Harold Wood accepts payment by commonly available methods, which will be communicated to the Client at the time of booking or invoicing. Cash payments, where accepted, should be made directly to a representative of Gardeners Harold Wood and a receipt can be issued upon request.

6.4 Late payments

If payment is not received by the due date, Gardeners Harold Wood reserves the right to charge interest on overdue amounts and or suspend further Services until the account is brought up to date. The Client is responsible for any reasonable costs incurred in the recovery of overdue payments.

7. Cancellations, Rescheduling, and Delays

7.1 Client cancellations

The Client may cancel or reschedule a booking by providing reasonable notice to Gardeners Harold Wood. For standard maintenance visits and smaller jobs, a minimum of 24 hours notice is generally required. For larger jobs or work involving pre ordered materials, a longer notice period may apply and will be communicated to the Client in advance.

If adequate notice is not given, Gardeners Harold Wood may at its discretion charge a cancellation fee to cover time allocated, travel costs, and any materials already purchased.

7.2 Cancellations by Gardeners Harold Wood

Gardeners Harold Wood reserves the right to cancel or reschedule Services due to adverse weather, staff availability, illness, vehicle breakdown, supplier issues, or other circumstances beyond its reasonable control. In such cases, Gardeners Harold Wood will make reasonable efforts to notify the Client as soon as possible and to arrange an alternative appointment.

7.3 Weather related delays

Certain gardening work may not be possible or advisable in severe or unsuitable weather conditions. Gardeners Harold Wood may decide to postpone or adjust the scope of work on the day of the visit if weather conditions are judged to be unsafe or likely to affect the quality of the outcome.

8. Materials, Plants, and Guarantees

Where the Services include the supply of plants, turf, soil, or other materials, Gardeners Harold Wood will use reputable suppliers and aim to provide items of suitable quality. However, the establishment and long term health of plants and lawns will depend on factors such as soil conditions, weather, watering, and aftercare by the Client.

Unless expressly stated otherwise, Gardeners Harold Wood does not guarantee the survival or performance of plants, turf, or living materials after they have been installed, as these are subject to variables beyond its control.

9. Waste Removal and Environmental Regulations

Gardeners Harold Wood will aim to leave the Property tidy and free from loose garden waste generated during the course of the work. The handling of waste and debris will be agreed with the Client in advance.

Where green waste removal is included in the price, Gardeners Harold Wood will transport it in accordance with applicable waste regulations and dispose of it at appropriate facilities. If waste removal is not included, garden waste may be bagged or stacked for the Client to dispose of using their own garden waste bins, recycling facilities, or private arrangements.

The Client is responsible for informing Gardeners Harold Wood of any restrictions on waste movement in communal areas or shared access routes. Gardeners Harold Wood will not remove household rubbish, hazardous materials, or items that fall outside the scope of normal garden waste unless specifically agreed and legally permitted.

10. Damage, Liability, and Insurance

Gardeners Harold Wood will exercise reasonable skill and care when providing the Services. If damage is caused to the Property as a direct result of negligence by Gardeners Harold Wood, the Client must notify Gardeners Harold Wood as soon as reasonably practicable, and in any event within 7 days of becoming aware of the damage.

Where damage is properly notified and liability is accepted, Gardeners Harold Wood may, at its discretion, repair the damage, arrange for repairs, or offer appropriate compensation.

Gardeners Harold Wood is not liable for pre existing defects, wear and tear, or deterioration of the Property or plants that would have occurred in any event. Gardeners Harold Wood is also not liable for loss or damage resulting from circumstances beyond its reasonable control, such as extreme weather, pests, diseases, vandalism, or third party actions.

To the maximum extent permitted by law, Gardeners Harold Wood shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of value, or loss of profit. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Complaints and Service Issues

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Gardeners Harold Wood as soon as possible, ideally within 48 hours of the work being carried out. Gardeners Harold Wood will review the matter and, where appropriate, arrange a revisit, rectification, or other reasonable remedy.

Failure to notify Gardeners Harold Wood of concerns within a reasonable time may affect the ability to investigate and resolve the issue.

12. Variations to the Services and Terms

Any changes to the agreed Services, schedule, or pricing must be mutually agreed between the Client and Gardeners Harold Wood. Gardeners Harold Wood may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that specific Agreement, although updated terms may apply to ongoing or future Services, subject to appropriate notice being given to the Client.

13. Data Protection and Privacy

Gardeners Harold Wood will collect and process personal information about the Client, such as name, address, and contact details, for the purpose of administering bookings, providing Services, and managing accounts. Personal information will be handled in accordance with applicable data protection laws and used only for legitimate business purposes.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the Services provided by Gardeners Harold Wood.

15. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by Gardeners Harold Wood, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.

By proceeding with a booking or allowing Gardeners Harold Wood to carry out work at your Property, you confirm that you have read, understood, and agree to these Terms and Conditions.